Service Manager Dashboard
The dashboard has graphical displays of the open jobs by type and urgency as well as a view of any new service requests that require processing.
Job Log
The service administrator manages the open jobs from here.
Technician’s Scheduler
Schedule work across your team quickly and easily Allocate work across your team quickly and easily using Visual Technician Scheduler’s simple drag and drop technology. This feature includes a job scheduler for all your technicians on the service team, which can be viewed from a second monitor. This makes it quick and easy for the service manager to schedule all the tasks and for team members to know what their tasks are. The appointments can post to the technician’s outlook diary and also send an invite to the customer.
Work Flows in BluWave Service
Manage workflow and keep everyone informed Our service incident management feature is ideal for logging service requests, managing job tracking for repairs or keeping a record of after-sales support once equipment has been sold. You can also track jobs or route incidents through a resolution process so that none are forgotten or left out of the process along the way. To ensure that the customer is kept in the loop, you can email them status updates throughout the resolution process. User definable "events" can also be set up for each stage of task tracking, so that managers know what’s going on and team members all know what their responsibilities are. Both email and SMS are available as a notification option on our workflow management software, depending on which is most suitable for your business or the individuals involved.
Electronic Offline Jobs Cards
Electronic job cards can be updated offline even if no signal is available. The completed job cards will automatically synch back to your system once there is signal on the device. Copies of the job card document are automatically emailed to the system administrator and optionally the customer. With the offline job cards you can record labour, materials, expenses and even capture signatures and up to 6 photographs
Benefits of Electronic Job Cards
- Save money, no need to print job card books.
- Increase efficiency, teams have all the information about the job on their mobile device, no time-consuming calls to the office.
- Improve customer service – teams are notified and job cards dispatched immediately upon creation a job. Your customers can also be notified of job statuses and expected arrival dates.
- No more missing signed job cards
- Instant updates as the work is completed.
- Customers are automatically sent a copy of the electronic job card.
- No more missed invoices.
Custom Electronic Forms and Checklists
Easy to digitise your own electronic forms for the BluWave Service Mobile App. Most business have specific protocols to be followed. For example, checklists for servicing or safety compliance, recording of key meter readings or measurements or generating certificates. We can add or the customer can design digital forms to be added to the mobile app as well as design the layout of the output forms or certificates to be sent from the device.
These forms can include:
- Tick Boxes
- Text Boxes
- Selection Boxes
- Photo, video & audio
- Signatures & Drawing
- QR or Bar Code Scanning
- GIS locations
- And more
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