BluWave Service

Keep Your customers Happy
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Ensure That All Work Is Billed Appropriately

Having a smooth billing process is of critical importance when it comes to healthy cash flow in your business. Even if you’re running to capacity and have an overflow of customers, if you aren’t getting paid on time for the work you’re doing, your business could be badly affected. BluWave Service integrates with Sage Business Cloud Accounting ((and others), so that when an invoice is sent, the service system is instantly updated. This creates a record that you can follow up on should you not be paid timeously – and it also allows the job to be closed automatically once billed so that you know what capacity you have in your business.

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Benefits

Improved Job Management

Use BluWave Service to manage your customer service requests. Log tickets to manage product or service delivery

Use BluWave Service to manage your customer service requests. Log tickets to manage product or service delivery

Escalation Features

Automatically manage jobs and escalate with emails or SMSs of steps taking too long. Prevent skipping of required steps such as quote approvals/customer orders.

Automatically manage jobs and escalate with emails or SMSs of steps taking too long. Prevent skipping of required steps such as quote approvals/customer orders.

No Internet Connection Needed

Mobile technicians can use and complete job cards on the mobile app without internet connectivity.

Mobile technicians can use and complete job cards on the mobile app without internet connectivity.

Save Money

No need to print job card books

No need to print job card books

Better Customer Service

Better handling of call backs or repeat calls for the same issue using the repair history function.

Better handling of call backs or repeat calls for the same issue using the repair history function.

Improve Customer Response Times

Teams are notified and job cards are dispatched immediately.

Teams are notified and job cards are dispatched immediately.

Custom Electronic Forms

Easily create custom electronic forms, such as checklists or certificates.

Easily create custom electronic forms, such as checklists or certificates.

Increase Efficiency

Teams have all the information about their job on their mobile device. No more time-consuming calls back to the office.

Teams have all the information about their job on their mobile device. No more time-consuming calls back to the office.

Proactive Servicing and Warranties

Manage service agreements to proactively manage customer equipment and prevent possible equipment failures. Track service agreements and warranty expiry dates with automated messaging and reports.

Manage service agreements to proactively manage customer equipment and prevent possible equipment failures. Track service agreements and warranty expiry dates with automated messaging and reports.

Workflows - Improved Communication

Improve customer communication by keeping your team members and customers informed of the job progress, status and required actions with built-in Workflows using email.

Improve customer communication by keeping your team members and customers informed of the job progress, status and required actions with built-in Workflows using email.

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