Ensure That All Work Is Billed Appropriately
Having a smooth billing process is of critical importance when it comes to healthy cash flow in your business. Even if you’re running to capacity and have an overflow of customers, if you aren’t getting paid on time for the work you’re doing, your business could be badly affected. BluWave Service integrates with Sage Business Cloud Accounting ((and others), so that when an invoice is sent, the service system is instantly updated. This creates a record that you can follow up on should you not be paid timeously – and it also allows the job to be closed automatically once billed so that you know what capacity you have in your business.
Benefits
Improved Job Management
Use BluWave Service to manage your customer service requests. Log tickets to manage product or service delivery
Use BluWave Service to manage your customer service requests. Log tickets to manage product or service delivery
Escalation Features
Automatically manage jobs and escalate with emails or SMSs of steps taking too long. Prevent skipping of required steps such as quote approvals/customer orders.
Automatically manage jobs and escalate with emails or SMSs of steps taking too long. Prevent skipping of required steps such as quote approvals/customer orders.
No Internet Connection Needed
Mobile technicians can use and complete job cards on the mobile app without internet connectivity.
Mobile technicians can use and complete job cards on the mobile app without internet connectivity.
Save Money
No need to print job card books
No need to print job card books
Better Customer Service
Better handling of call backs or repeat calls for the same issue using the repair history function.
Better handling of call backs or repeat calls for the same issue using the repair history function.
Improve Customer Response Times
Teams are notified and job cards are dispatched immediately.
Teams are notified and job cards are dispatched immediately.
Custom Electronic Forms
Easily create custom electronic forms, such as checklists or certificates.
Easily create custom electronic forms, such as checklists or certificates.
Increase Efficiency
Teams have all the information about their job on their mobile device. No more time-consuming calls back to the office.
Teams have all the information about their job on their mobile device. No more time-consuming calls back to the office.
Proactive Servicing and Warranties
Manage service agreements to proactively manage customer equipment and prevent possible equipment failures. Track service agreements and warranty expiry dates with automated messaging and reports.
Manage service agreements to proactively manage customer equipment and prevent possible equipment failures. Track service agreements and warranty expiry dates with automated messaging and reports.
Workflows - Improved Communication
Improve customer communication by keeping your team members and customers informed of the job progress, status and required actions with built-in Workflows using email.
Improve customer communication by keeping your team members and customers informed of the job progress, status and required actions with built-in Workflows using email.
Details
- Products
- Industries
- Additional Categories
- Developer
PRICING
- Recurring Edition
- R 460.00 per Month
- BluWave Service 6 Month License
- R 2,300.00 per Six Months
- BuleWave Service Yearly License
- R 4,600.00 per Year
Related Products
BluWave CRM
BluWave CRM Software involves using software to radically streamline all phases of the sales process, minimizing the time that sales staff require to spend on each phase. You can greatly increase the productivity of sales reps – and even do more with less sales staff using the BluWave sales software. The sales software uses a pipeline to track at what stage the opportunity is in the sales process. This is useful to forecast incoming sales revenue.
BluWave CRM
Similar Apps
Aritmos
Aritmos is a vertical software programmed using the resources and development tools of Sage X3 for any kind of agricultural organization and industry. From fruit / vegetables cooperatives to vineyards, dairy, cereal, nuts, livestock, etc.
Aritmos
Bridgement
Simple and fast credit facilities, business loans and invoice finance of up to R5,000,000 to improve cashflow and help grow your business. Apply online in minutes by connecting your Sage account, and receive funds in hours. Simply provide your financial data at a click of a button by connecting your Sage Business Cloud Accounting, and we'll do the rest, no lengthy forms and no paperwork required!
Bridgement
GUMU™ Integration
GUMU™ Integration for Sage X3 delivers seamless, real-time, bi-directional integration that plays a pivotal role in bridging and unlocking the potential of front and back office data.
GUMU™ Integration
IDU-Concept
Streamline your financial budgeting, forecasting and reporting so that financial managers are free to be more strategic to better support business agility and smart decision making. Increased visibility and transparency builds buy-in to, and ownership of, the budget.
IDU-Concept
LYNQ
Formed around international standard IEC62264, LYNQ’s configurable, plug-and-play manufacturing execution system (MES) for Sage X3 can plan, track, automate, analyse and optimise the effectiveness of employees and machines to help manufacturers achieve their delivery, quality and financial goals.
LYNQ
Prophix
Prophix cloud software transforms planning, reporting & forecasting manual efforts with automation. Drive strategic decisions with scenario planning and insight.
Prophix
Sage Alerts and Workflow
Sage Alerts and Workflow is a unique combination of data mining (monitoring), alerts, reporting, and workflow technologies that automatically monitor and respond to critical information in ERP, CRM, HRM, and related applications.
Sage Alerts and Workflow
Sage X3 Web Scheduling
To ensure that delivery dates are met while using manufacturing resources as efficiently and effectively as possible | Creation of feasible and optimized production plan | Reduction of required setup time | Management of production constraints (materials, labor, tools, etc.) | Synchronization of the whole production chain, from customer orders and work orders to purchase orders
Sage X3 Web Scheduling
ServCraft
Job Management Software in the Cloud. Whether you are a one-man band or have teams in multiple locations, ServCraft’s mobile and cloud software platform will help you grow your business and make more money from happier customers. Integrate with Sage Accounting for best results.
ServCraft
Syft Analytics
Syft Analytics is the award-winning interactive & collaborative financial reporting tool. From simple reports through to integrated forecasts, businesses and accountants use Syft to create, collaborate and explore beautiful financial reports. 9 out of 10 users say Syft is easier to use than other reporting solutions. Join 100,000+ businesses that choose Syft with a 14-day free trial.